“I understand your disappointment, as I know the importance for you to have these capture options available, I will check if there are any other alternatives for you.” I suspect I will not be the only one who will feel this way when they understand the action.” If this is the case I am very disappointed and believe Intel has made a poor choice in its support for its products and customers.

But it appears you are you telling me that Intel is depreciating their support for a software package for my processor by removing a capability that was working and I used and not supporting a little over 2 year old graphics product with this capability. I paid over $1200 for the system with substantially choosing it because the Intel Processor and GPU that was installed was state of the art and would not be considered outdated or unsupported for many years. I purchased my PC brand new 2 years ago and it appears the processor was released 2q20. My PC has the Intel(R) Core(TM) i7-10700T processor and it appears has no option but to use the Intel Graphics Command Center (IGCC). “As I understand it appears the Intel® Arc™ Control Software only works with 11 th generation or higher processors. I checked out the Intel® Arc™ Control Software and it states you must have an 11 th gen processor or newer to use it. “For all 10th generation or older Intel Processors, this feature was depreciated.“ My first thought was ok I’ll check out Intel® Arc™ Control Software but reading further he noted:

However, since this feature has now been added to Intel® Arc™ Control Software, it was removed from IGCC.” “As per my investigation, I was able to replicate the issue, I understand that this feature has been supported by the Intel Graphics Command Center (IGCC). The removal of the capture capability in the Graphics Command Center is not a bug. Here are the results of the investigation on this issue: I have had several email conversations with an Intel Customer Support Technician on this issue.

I submitted a bug report to Intel several days ago. (A long post but I believe a must read on this issue)

Intel graphics command center